FAQS
HOW DO I PURCHASE YOUR JEWELRY?
Right here on my website!
Collection Releases will be regularly announced on my Instagram. The best way to learn about new pieces and happenings is to follow me @basecampjewelry
Yes!
On a case-by-case basis at my hourly rate.
- Polishing
- Re-shaping bent rings
- Resizing - Some of my rings can be sized up 1/4 - 1/2 size, but I need to see it first. I will NOT downsize rings.
- Chain replacement
- Repairing an heirloom piece is considered a Custom project.
DO YOU OFFER CUSTOMS?
Yes!
Bop on over to my Customs page for full details.
DO YOU WORK WITH GOLD?
Unfortunately, NO, not at this time.
MY ORDER IS A GIFT. HOW WILL IT BE PACKAGED?
Basecamp Jewelry pieces are thoughtfully packaged and ready to gift in an eco-friendly box or cotton bag.
Shop with confidence knowing that I spent a little extra time & resources to source from other small businesses that make quality, eco-friendly products, shipping & packaging products.
- Completely Eco-Friendly!
- 100% Compostable
- Printed with sustainable Algae Ink
- Eco-friendly Dyes
- Biodegradable & Acid Free
- Plus minimal branding so you can reuse, reduce, & recycle!
SHIPPING POLICY
"Ready to Ship" pieces will be processed & shipped within 3 business days of placing your order and will be delivered to your doorstep via USPS or UPS.
"Made to Order" pieces take me 2-3 weeks to create. This does not include shipping and processing time.
"Custom" pieces take up to 4-8 weeks for me to create. This does not include shipping & processing time.
Each order will include full insurance (on me) based on the total number of products purchased. This does not include shipping costs.
Once I print your shipping label, you will immediately receive an email with your tracking information. However, your tracking number takes about 24-48 hours to activate after I actually ship the package.
Please understand that once the order is shipped, it is officially out of my hands. I am NOT to be held responsible for any lost or stolen packages.
If you have a lost or stolen package, please contact your local Post Office to further assist you.
Please keep in mind that Basecamp Jewelry is run and operated solely by me (Beth) and that I am human just like you. I make everything by hand and pack every order myself, and sometimes, I make mistakes. That said, I do my absolute best to ensure that your shopping experience with Basecamp Jewelry, from start to finish, is a positive one.
DO YOU SHIP INTERNATIONALLY?
Sadly, no, not at this time.
WHAT'S YOUR RETURN & REFUND POLICY?
I am happy to accept returns under these conditions:
- Contact me within 3 days of your order's arrival and state the reason for requesting a return.
- The item must be returned in the same condition it arrived.
- You are responsible for return shipping costs.
- Once I receive the item, I will determine whether or not it qualifies for a full or partial refund.
- If a piece arrives at your doorstop already damaged beyond repair, I am happy to issue a full refund. In some cases, I can repair the damaged item.
- No refunds on SALE items.
- No refunds on Customs.
- No refunds for lost or stolen packages.
HOW DO YOU PRICE YOUR PIECES?
A little note on how I price my work:
The cost of my pieces is determined by several factors. It's calculated and not random, which is why you will often see prices that look like weird numbers like $104 or $267. So, here are a few things that get considered in costs…
- Price of Metal - Metal prices fluctuate daily. Because of this, it's common to see pieces that I've created in the past have different prices in the future.
- Type of Stones - Stones are priced according to their weight and value. Because of this, I can create two of the same designs with different stones, and the prices will be totally different.
- My Hourly Wage - A portion of the cost of my work goes to paying myself. I track the time it takes to create each piece and use that to calculate how much I can pay myself for labor. Like a "normal" job, I will adjust my wage accordingly as my skill set grows.
- Overhead Fee- There's a 20% overhead fee that's added to each piece. This accounts for materials & tools that I cannot cost out precisely. Examples of this are Solder, Propane, Sanding Discs, and Patina. This is a VERY COMMON business practice which I researched in depth.
- Shipping & Handling - All of Basecamp Jewelry's packaging & gift boxes are Eco-friendly & Sustainable. Unfortunately, these products cost a bit more to offer. Part of creating a brand is having morals that the brand stands behind. Eco-friendly packing is very important to me. Typically, about $2 is added to the cost of a piece so that I can continue to offer sustainable packaging and you can help support keeping our planet safe & clean.
- Market Research - On occasion, I compare my prices to those of other Metalsmiths creating similar work. I know, I know, "Comparison is the thief of joy. " But this is just business. I want to be sure that I am able to compete fairly with what's on the market. So far, my formula for pricing is on par with other work that's out there.
- Profit Margins - A profit margin is necessary to make Basecamp Jewelry viable. Every business does this, and mine does, too.
This gives you some insight into how & why my pricing is what it is. I try to be as fair as possible while considering all of the above.
HOW DO I FIGURE OUT MY RING SIZE?
You can visit any local jewelry store and request to have a professional size and determine your correct ring size.
There are also various methods available online using string and scrap paper.
If you have a ring mandrel available, you can use it to measure one of your current rings that you like the way it fits.
IS MY SIZE DIFFERENT IN "WIDE BAND" RINGS?
Wider bands fit more snugly than your usual ring size. For a comfortable fit, size up to a half or full size.
For example, if you usually wear a size 7 ring, you'll be a size 7.5 or 8 in a wide band. I personally find that going up a full size is most comfortable.
Please keep in mind that hands shrink and swell during the day, and each finger may be a different size.
HOW DO I FIGURE OUT MY CUFF BRACELET?
The best way to get a good fit is to measure the inside circumference of a cuff bracelet you already have.
If you don't have a cuff bracelet, here are two methods for measuring your wrist at home:
- Measure your wrist circumference using a flexible tailor’s tape by fitting it right above the wrist bone.
- Wrap a piece of string around your wrist where you will wear the bracelet. Cut where the ends meet and then lay it on a ruler.
The most common size Women's cuff is a size 6". The most common size Men's cuff is a size 7.5"
NOTE FROM BETH:
I work very hard to create unique pieces that are just as unique as the person wearing them. So much love and dedication go into my work. My hope is that hard work translates to you the moment you see and touch a Basecamp Jewelry piece. It's my goal to make sure that you are happy and satisfied with your purchase.
Thank you for your support,
Beth