SHIPPING

SHIPPING POLICY

"Ready to Ship" pieces will be processed & shipped within 2 business days of placing your order and will be delivered to your doorstep via USPS or UPS.

"Made to Order" pieces take up to 2-3 weeks for me to create. This does not include shipping & processing time.

"Classes & Guides" once this information is shared, it cannot be undone and for that reason, I do not offer refunds on any of my educational materials.

"Custom" pieces take up to 4-6 weeks for me to create. This does not include shipping & processing time.

Each order will include full insurance (on me) based on the total amount of the products purchased. Shipping costs are not included in this total.

You will immediately receive an email with your tracking info once I print your shipping label. However, your tracking number takes about 24-48 hours to activate after actually shipping the package. 

Please understand that once the order is shipped, it is officially out of my hands. I am to be held NOT responsible for any lost or stolen packages.

If you have a lost or stolen package, I recommend you contact your local Post Office to help further assist you.

Please kindly keep in mind that Basecamp Jewelry is run and operated solely by me (Beth), and that I am human just like you. I make everything by hand, pack every order myself, and sometimes I make mistakes. With that said, I do my absolute best to make sure that your shopping experience with Basecamp Jewelry, from start to finish, is a positive one.

DO YOU GIFT WRAP?

Basecamp Jewelry pieces are thoughtfully packaged, and ready to gift in an eco-friendly box filled with sustainably collected tidbits from Mother Nature's offerings.

Your 1st Basecamp Jewelry order will include a FREE Adjustable Ring Sizer Tool while supplies last.

 

DO YOU SHIP INTERNATIONALLY?

Yes!

    At checkout, you will be prompted to sign my "Terms & Conditions Agreement" form in which you agree once your order is dropped off at the post office, it's officially out of my hands, and that I am not to be held accountable for any lost, damaged, or stolen packages. You as the customer acknowledge the risks of both Domestic & International shipping.

    I include full insurance on all orders based on the total amount of the products purchased. Shipping costs are not included in this total.

    You are responsible for all shipping, duties, and taxes fees.

    If you would like your country added this to list, please reach out via email.

    WHAT'S YOUR RETURN & REFUND POLICY?

    I am happy to accept returns within a limited time frame.

    • Contact me within 3 days of your order arrival and state the reason for requesting a return.
    • The item must be returned in the same condition it arrived.
    • You are responsible for return shipping costs.
    • Once I receive the item, I will determine whether or not it qualifies for a full or partial refund.
    • If an order arrives to you damaged beyond repair, I am happy to issue a full refund. You are responsible for providing proof of damage by sending me photos via email. In some cases, I may be able to repair the damaged item. In this situation, you will be responsible for the return shipping costs.
    • Otherwise, all sales are final.
    • No refunds on SALE items.
    • No refunds on Customs.
    • No refunds for lost or stolen packages.
    • Shipping & handling fees are non-refundable.
    • International orders only qualify for partial refunds, due to duties customs fees.

    Please Returns ship to:

    Basecamp Jewelry 

    PO BOX 7265

    Denver, CO

    80207

     

    ORIGINAL DESIGNS

    My work is a collection of one-of-a-kind pieces made with my own two hands. These collections are made in small batches and take lots of my hard work, dedication, and time.

    Many of my pieces are made with unique precious stones such as turquoise, or found stones such as river rocks and combined with hand-cut sterling silver, brass, or copper. Because of this, no two pieces will ever be alike.

    Respectfully, please do not attempt to replicate or copy my designs. I care deeply about the quality of my work and do my best to make them last a lifetime and pass them down for generations.

    I work very hard to create these pieces that are just as unique as the person wearing them. So much love and dedication goes into my work. My hope is that hard work translates to you the moment see and touch a Basecamp Jewelry piece. It's my goal to make sure that you are happy and satisfied with your purchase.